Shipping policy

Shipping Policy

1. Shipping Zones

Orvane Lighting ships to the United States, Australia, Canada, and the European Union.

For delivery to another destination, please contact contact@orvanelighting.com before ordering so we can confirm availability, shipping costs, and delivery estimates.

2. Processing and Delivery Times

Delivery estimates depend on your destination and shipping method:

Destination	Shipping Method	Estimated Delivery	Shipping Fee
United States	Standard	7–12 business days	Free
Canada	Standard	Approximately 4–6 weeks	Free, except applicable remote-area fees
Canada	Expedited	Approximately 1–3 weeks	Calculated at checkout
European Union, excluding Spain’s Balearic Islands	Standard	Approximately 4–6 weeks	Free
European Union, excluding Spain’s Balearic Islands	Expedited	Approximately 1–3 weeks	Calculated at checkout
Spain’s Balearic Islands	Standard	Approximately 4–6 weeks	Calculated at checkout
Spain’s Balearic Islands	Expedited	Approximately 2–4 weeks	Calculated at checkout
Australia	Standard	Approximately 4–6 weeks	Free
Australia	Expedited	Approximately 2–4 weeks	Calculated at checkout

United States: Orders are processed within 1–3 business days after payment confirmation, followed by 6–9 business days in transit.

Australia, Canada, and the European Union: The estimates above run from order confirmation to delivery and include production and handling, which generally take approximately 1–3 weeks.

Business days are Monday through Friday, excluding public holidays.

Order cutoff time: 7:00 p.m. Eastern Time (New York). Orders placed after this time, on weekends, or on public holidays enter processing the next business day.

Delivery times are estimates. Peak shopping periods, public holidays, severe weather, customs clearance, and carrier disruptions may extend these timeframes. We will notify you if we become aware of a significant delay.

Any different lead time for a specific product will be stated on its product page or communicated before purchase.

3. Shipping Fees

Standard shipping is free for eligible destinations listed above. Expedited shipping charges and any applicable destination surcharges are displayed at checkout before payment.

Certain remote Canadian addresses may incur an additional delivery fee and require extra transit time. Any applicable fee will be shown before you complete your purchase.

4. Order Tracking

We will email your tracking information when it becomes available, using the email address provided at checkout.

For U.S. orders, tracking information is sent within 24 hours of dispatch.

For international orders, tracking availability depends on the shipping service. Tracking for consolidated freight may become available only after customs clearance and handover to the local delivery carrier.

Once a tracking number is issued, please allow up to 48 hours for the carrier’s system to display updates.

If you cannot find your shipping confirmation, check your spam folder or email contact@orvanelighting.com with your order number.

5. Multiple Packages

Orders containing several items may arrive in separate packages. We will provide the available tracking information for each shipment.

You will not be charged additional standard shipping fees solely because we split your order into multiple shipments.

6. Customs, Duties, and Taxes

International shipments may be subject to customs clearance and destination-specific taxes, duties, or handling charges.

Any charges collected by Orvane Lighting will be shown at checkout. If you are unsure whether additional import charges may apply to your destination, contact contact@orvanelighting.com before ordering.

Customs processing may affect delivery times.

7. Shipping Address Changes

Please ensure your shipping address is complete and accurate before confirming your order.

To request a correction, email contact@orvanelighting.com as soon as possible with your order number and the correct address.

We will try to accommodate your request, but changes cannot be guaranteed once your order has been dispatched. Any applicable carrier charges will be communicated before you agree to a delivery change.

8. Delayed or Missing Packages

If your order is significantly delayed, tracking stops updating, or your package appears to be lost, contact contact@orvanelighting.com with your order number.

We will investigate with the carrier and arrange an appropriate resolution, including a replacement shipment or refund where applicable.

If tracking shows “Delivered” but you have not received your package, please check around your delivery location and with household members, neighbors, or building reception, then contact us promptly.

9. Damaged Deliveries

Please inspect your items upon arrival. If a product arrives damaged, email contact@orvanelighting.com as soon as possible with:

Your order number.
Photos of the full product and the damage.
Photos of the outer and inner packaging.
A photo of the shipping label.

Keep the item and its packaging until we provide further instructions. Do not install or use a product that appears damaged or unsafe.

We will assess the issue and arrange an appropriate solution at no cost to you, in accordance with our Return & Refund Policy and applicable consumer rights.