Terms of service

Terms of Service

Overview

Welcome to Orvane Lighting. This website and store are operated by TFB Marketing LLC, a company based in the United States, trading as Orvane Lighting. Throughout these Terms, “we,” “us,” and “our” refer to TFB Marketing LLC.

We provide this website, including its information, content, tools, products, and services, collectively referred to as the “Services.” Our store is powered by Shopify.

These Terms of Service, together with the policies referenced below, govern your access to and use of the Services.

By accessing our website or purchasing from us, you agree to these Terms. Please also review our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms limits mandatory consumer rights or other rights that cannot legally be waived.

1. Access and Account

You must be at least the age of majority in your place of residence to make purchases independently through our website.

You agree to provide accurate, complete, and current account, billing, payment, and shipping information.

You are responsible for safeguarding your account credentials and notifying us promptly of suspected unauthorized use. You may not sell, transfer, or assign your account to another person without our consent.

2. Our Products

We aim to present accurate product descriptions, specifications, and images. Product appearance and colors may vary depending on your screen settings, lighting, and the natural characteristics of materials.

These variations do not affect your rights if a product is defective or materially different from its description.

We may update product listings, discontinue products, or limit available quantities. Changes to listings do not override our obligations concerning orders already accepted.

For electrical specifications, installation requirements, dimensions, and materials, consult the relevant product page or contact contact@orvanelighting.com before ordering.

3. Orders

When placing an order, you offer to purchase the selected products and authorize payment of the total amount displayed at checkout.

Orders are subject to acceptance and payment verification. We may decline or cancel an order where permitted by law, including because of stock availability, suspected fraud, payment issues, or a material listing error.

If we cannot fulfill an order after collecting payment, we will notify you and refund the amount due.

Please check your order carefully before submitting it. Cancellation requests may not be possible once fulfillment or personalized production has begun.

Returns and refunds are governed by our Return & Refund Policy, without limiting applicable statutory rights.

Unless otherwise agreed, purchases are intended for personal or household use rather than commercial resale.

4. Prices and Billing

Prices, discounts, and promotions may change. The price applicable to your purchase is the price confirmed for your accepted order.

Applicable taxes, shipping charges, and other amounts collected by us will be displayed before payment. Please consult our Shipping Policy for information about international deliveries and potential import charges.

Promotions may have separate conditions. Those conditions apply to the relevant promotion where they differ from these Terms.

You agree to provide accurate payment details and confirm that you are authorized to use your chosen payment method.

5. Shipping and Delivery

Processing times, delivery estimates, shipping fees, and available destinations are explained in our Shipping Policy.

Delivery estimates may be affected by carrier operations, customs clearance, severe weather, public holidays, or other events beyond our reasonable control.

If a delivery problem occurs, contact contact@orvanelighting.com with your order number so we can investigate.

Ownership and risk of loss pass in accordance with applicable law. Nothing in these Terms removes our legal responsibilities for delivery or your rights concerning delayed, missing, or damaged goods.

6. Intellectual Property

Content available through the Services, including text, photographs, graphics, videos, logos, and designs, belongs to TFB Marketing LLC or its respective licensors and rights holders.

Except where permitted by law or expressly authorized, you may not copy, reproduce, distribute, modify, publish, or commercially exploit protected content.

Purchasing a product does not transfer intellectual property rights in the product, its design, or related materials.

Shopify’s trademarks belong to Shopify. Other third-party trademarks belong to their respective owners.

7. Optional Tools

We may provide access to tools operated by third parties. Those tools may be subject to separate terms and privacy policies.

Where permitted by law, optional third-party tools are provided “as available,” without additional warranties from us.

Please review the relevant provider’s terms before using these tools. New features introduced through our website will also be subject to these Terms where applicable.

8. Third-Party Links

Our website may include links to external websites or third-party content.

We do not control those websites and are not responsible for their content, services, or privacy practices, except where applicable law provides otherwise.

Review the relevant third party’s terms before submitting information or making purchases through its website.

9. Relationship with Shopify

Shopify provides the technology that supports our online store.

Purchases through Orvane Lighting are made directly with TFB Marketing LLC, rather than Shopify. Questions about products, orders, shipping, returns, or refunds should be directed to contact@orvanelighting.com.

Shopify’s responsibilities are governed by its own applicable terms and legal obligations. Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, and retained when you interact with the Services.

Shopify and other service providers may process information to operate the website, handle payments, fulfill orders, improve services, and prevent fraud.

Depending on the service involved, information may be processed outside your country of residence.

Please review our Privacy Policy and Shopify’s Privacy Policy for further information.

11. Feedback and Reviews

If you submit reviews, suggestions, photographs, or other feedback, you confirm that you have the necessary rights to share that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content in connection with operating and promoting our business, subject to applicable law and your privacy rights.

Your submissions must be truthful and must not infringe another person’s rights, contain unlawful material, or include malicious software.

Any compensation or incentive connected to a review must be disclosed where required.

We may remove content that violates these Terms or applicable law. We are not obligated to publish, compensate for, or respond to submissions unless otherwise agreed.

12. Errors, Inaccuracies, and Omissions

Website information may occasionally contain errors relating to descriptions, prices, promotions, availability, or delivery estimates.

We may correct such information and, where legally permitted, decline or cancel affected orders.

If a correction affects an existing order, we will communicate with you and provide any refund or other remedy required by law.

13. Prohibited Uses

You may use the Services only for lawful purposes.

You must not:

Submit fraudulent or deliberately misleading information.
Infringe intellectual property, privacy, or other legal rights.
Harass, threaten, or abuse others.
Upload malware or interfere with website operations.
Attempt unauthorized access to accounts, systems, or personal information.
Send spam, impersonate another person, or conduct phishing activities.
Copy or commercially exploit the Services without authorization.
Bypass security measures or access restrictions.
Use automated tools to disrupt the website or collect information without authorization.

We may restrict access where reasonably necessary to address misuse, security concerns, or breaches of these Terms.

14. Automated Agents

An automated agent is software that acts autonomously or semi-autonomously on behalf of a user.

Where automated access is permitted, agents must identify themselves accurately, comply with applicable access restrictions, and respect requests to stop accessing the Services.

Agents must not conceal their automated nature, circumvent security controls, bypass CAPTCHAs, or interfere with the operation of the website.

We may limit or block automated access to protect the Services and their users.

15. Termination

We may suspend or terminate access to the Services where reasonably necessary because of a material breach, suspected fraud, unlawful activity, or a security risk.

Termination does not remove obligations already incurred or affect rights relating to existing purchases.

Provisions intended to continue after termination, including intellectual property, payment obligations, and dispute-related provisions, remain applicable to the extent permitted by law.

16. Disclaimer of Warranties

We aim to provide reliable Services but cannot guarantee that website access will always be uninterrupted, secure, or free from errors.

To the extent permitted by law, the website and optional online tools are provided on an “as available” basis.

Nothing in these Terms excludes statutory guarantees, warranties, or remedies relating to product quality, fitness for purpose, conformity with description, or other protections that cannot legally be excluded.

Any express product warranty is additional to applicable statutory rights.

17. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Services.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any injury, loss, or obligation that cannot lawfully be excluded or limited.

Your mandatory rights concerning defective products, delivery, refunds, and other consumer protections remain unaffected.

18. Indemnification

To the extent permitted by law, you agree to compensate us for reasonable third-party losses and expenses directly resulting from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This obligation does not apply to losses caused by our own wrongdoing or where prohibited by applicable consumer law.

We will notify you of relevant claims and provide a reasonable opportunity to participate in their resolution.

19. Severability

If any provision is found unlawful or unenforceable, it will be limited or severed to the extent necessary.

The remaining provisions continue to apply. Mandatory legal rights take precedence over any conflicting provision.

20. Waiver and Entire Agreement

A failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with the policies incorporated by reference and any applicable purchase-specific agreement, form the agreement governing your use of the Services.

Nothing in this section excludes legally binding representations or rights that cannot be waived.

21. Assignment

You may not transfer your rights or obligations under these Terms without our consent, except where permitted by law.

We may transfer our rights and obligations in connection with a business reorganization or transfer, provided that doing so does not unlawfully reduce your rights. We will give notice where required.

22. Governing Law

These Terms are subject to applicable United States federal law and the applicable laws of the state in which TFB Marketing LLC is organized, subject to mandatory consumer protections.

Nothing in these Terms deprives you of protections that apply in your place of residence or prevents you from bringing proceedings before courts available to you under mandatory law.

23. Translations

We may provide translations of these Terms for convenience.

If versions differ, the English version applies to the extent permitted by law. This does not override mandatory local-language requirements or consumer protections.

24. Headings

Section headings are provided for convenience and do not alter the meaning of these Terms.

25. Electronic Communications

We may send transactional and service-related communications electronically, including order confirmations, shipping updates, return information, and notices concerning these Terms.

You are responsible for maintaining accurate contact information.

Marketing communications are handled separately in accordance with applicable consent and opt-out requirements.

26. Changes to These Terms

We may update these Terms by publishing a revised version on this page.

Material changes will be communicated where required by law. Updates apply from their stated effective date and do not retroactively change accepted orders unless legally permitted or agreed with you.